General Terms & Conditions:

Oceania Mattress Factory Melbourne issues a warranty against manufacturing faults and/or material faults commencing from the date of delivery and/or collection by the purchaser, and is valid only for the original purchaser as indicated in the original sales invoice documentation – this warranty is non-transferrable.

Purchase receipts and/or invoices must be retained as proof or purchase and as proof of the date on which the sale was issued. Original documentation must be presented with any claim under this warranty. If in the event the receipt of purchase is not presented then this warranty may be void at the discretion of Oceania Mattress

Defects that occur within the issued warranty period that are deemed in line with terms and conditions and care instructions will be issued a repair or replace option at company discretion, solely at our option relating to charges for parts and labour.

Oceania Mattress reserves the right to inspect all product being claimed against, and no further action will be taken until the company has been given the chance to determine existence and cause of any fault.

This warranty does not include normal wear and tear, or damages as a result of abuse, misuse or negligence. Failure to comply with our manufacturers care and maintenance instructions will result in the voiding of any warranty issued at the time of purchase.

General Exclusions and Limitations:

In addition to the aforementioned exclusions stated not covered in warranty, Oceania Mattress Factory Melbourne does not cover;

• Minor manufacturing irregularities that do not affect the performance of the product.
• Change of mind returns relating to customer preference and comfort issues.
• Fit of manchester items and improper installation.
• Lack of reasonable care and disregard for care instructions.
• Tampering or attempted repair by any persons not authorised by Oceania Mattress Factory.
• Unable to fit the bed/mattress in room/hallway/house or their premises after ordering

Oceania Mattress reserves the right to substitute materials of equal quality if identical materials are not available at the time of repair and/or replacement.

Oceania Mattress reserves the right to refuse handling of items for repair if, in its appraisal, the product has been tampered with or misused by the purchaser beyond reasonable wear, or if the product has been physically damaged intentionally or due to accident and/or neglect. This includes burns, cuts, water damage, mould, stains, soiled by blood or urine and any other unsanitary wear.

Important Note: The use of a mattress protectors is advisable at all times from the date of purchase to keep the mattress in a condition that warranty can be claimed

This warranty is in addition to, and not in substitution for, the right of the purchaser conferred by the trade practices and/or the legislation of any state or territory.

Custom Mattresses

Due to the variety of custom mattresses we provide to the market. Please take the following terms into account when ordering a custom bed or mattress

• It is the responsibility of the customer to ensure the right size is given if the mattress is a non standard size
• If the mattress is custom, there is a tolerance of 1cm-4cm depending on the model ordered
•  Due to the nature of the materials such as standard coil springs, boxed springs, innersprings and pocket springs combined stretchy materials such as foam and fabric. 1cm – 4cm tolerance/variance can happen when ordering a non standard size

Body Impressions:

Body impressions (small indentations) are normal on the surface of any new mattress whilst upholstery filling is levelling to its final position and adapting to your own body contours. Whether this constitutes a manufacturing fault is at the discretion of Oceania Mattress.

On a pillow-top mattress up to 35-50mm height loss is considered normal. On a non pillow-top mattress up to 25-30mm height loss is considered normal.

To determine whether there are grounds for a warranty claim the impressions must be measured. This is done by removing all bedding and covering on the mattress and placing a straight edge across the bed across the bed, after which the gap underneath is then measured – you may be asked to measure this if claiming warranty

Care & Maintenance Instructions:

All mattresses should be rotated on a regular basis to minimise impressions and ensure your mattress settles evenly. Standard single sided mattresses should be rotated 180 degrees, and it is recommended the mattress be rotated every 2 weeks for the first month after purchase, and then once a month continuing for the duration of the warranty period.

Double sided/reversible mattresses should follow the same instructions however should additionally be flipped at the time of rotation. A failure to rotate the mattress will void all future warranty.

All mattresses must have a waterproof mattress protector on at all times from date of purchase. This is to help keep the mattress in a sanitary condition and prevent stains and moisture build up from reaching the mattress. Should a mattress protector not be used it will likely result in the warranty being void due to improper maintenance of the mattress.

Your mattress is not made to bend any circumstances due to the intricate construction and quality of materials used. If required the mattress may flex rather than bend when going through doorways, etc. It is advisable to keep off edges of your new mattress for extended and prolonged periods of time. Intense weight concentration such as jumping or standing on any mattress is not recommended. Failure to follow the recommended guidelines will cause warranties to be voided.

Mattress & Bed Base Warranty Information:

Oceania Mattress Factory mattresses are suitable for use with flat slat bases.

 Correct support for your new mattress is essential to providing a long life for the mattress, as a mattress will always follow the contour of which it rests on. If placed on a base that dips down and/or bows under load these warranties may be void.

Additionally, bases which dip and/or bow allow a mattress to sag, causing top quilting to wrinkle, affecting the appearance and feel of your mattress.

Sleepers may experience roll together without adequate support, some alternate posture slat or sprung type bases may require a centre rail to prevent bowing, particularly in double, queen and king sizes. Timber slats must be a smooth finish to prevent splintering and scuffing on the mattress underside – it is advisable to use a breathable cover over the slats for prolonged use.

Important Note: Gaps between uncovered slats must not exceed 10cm. Gaps between covered slats must not exceed 14cm. Anything exceeding this does not adequately support the spring system and will void any future warranty.

Warranty Claim Process:

During the individual warranty period associated with your mattress, if Oceania Mattress Factory is satisfied that there is a warranty claim due to faulty manufacturing and/or materials, this warranty covers a repair or replace of the original product issued. The warranty period will not be extended or changed as a result of repair or replacement under the terms of this warranty or otherwise.

Oceania Mattress Factory will cover transportation costs arising from repair and replacement of any product under the terms of this warranty during the first 6 months of the warranty period, from the date of issue. After this 6-month period, transportation costs are to be met by the purchaser.